Gorgias vs Zendesk
Gorgias prices its helpdesk by ticket and is built around ecommerce. Zendesk prices by agent and suits a broader range of support teams. Here's how they compare.
The short version
Choose Gorgias if
- You want per-ticket pricing rather than a price per agent
- You want a helpdesk built around online stores
- Your support volume is low enough to fit a small ticket plan
Choose Zendesk if
- You have a large team and predictable volume per agent
- You support more than online shoppers
- You want telephony and contact center options on one platform
Side by side
Gorgias vs Zendesk, compared.
| Feature | Gorgias | Zendesk |
|---|---|---|
| What it is | Omnichannel helpdesk with an optional AI Agent | Broad customer service suite for support teams |
| Price | $10 to $900 a month for 50 to 5,000 tickets, plus AI Agent per automated interaction | $25, $69 or $149 per agent a month ($19, $55 or $115 billed annually). Extra AI resolutions cost $1.50 to $2.00 each |
| Order changes by the AI | Cancel, edit address, remove or replace items, free reship, order notes and integration actions | AI agents resolve requests without escalation. Shopify order actions aren't named on its pricing page |
| Channels | Email, chat, social, help center and contact form; SMS and voice as paid add-ons | Email and web widget; social and telephony on Suite plans, with SMS as an add-on |
| Trial | 7 days, no card required | 14 days |
| Watch out for | An AI-resolved conversation is billed as a ticket and as an automated interaction. | Plans include only 5 to 10 automated resolutions per agent each month. |
A third option, from us
If you mainly need AI in website chat, consider Counter.
Returns, refunds, cancellations, address changes and discount codes within rules you publish. $29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seats. Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.
See Counter pricingFAQ
Gorgias vs Zendesk, answered.
Is Gorgias cheaper than Zendesk?
- It depends on your team and volume. Gorgias charges by ticket from $10 a month, and Zendesk by agent from $25 a month, or $19 billed annually. AI is billed separately on both, so price them at your real volume.
How do their AI costs compare?
- Gorgias lists $1.00 per automated interaction on monthly contracts. Zendesk includes 5 to 10 automated resolutions per agent each month, then charges $1.50 to $2.00 each.
Keep reading
Sources
Details were checked on October 4, 2026 and October 30, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Product names are trademarks of their owners.
Let Counter take the first reply.
Connect your store, publish your rules and test everything in the playground before a single shopper sees it. Every plan starts with a 7-day free trial.