Types of ecommerce chatbot
- Rule-based bots follow scripted flows. They're predictable, but limited to the paths you build.
- AI chatbots answer questions in natural language from your store's content.
- AI agents also take actions, such as handling a return or creating a discount code.
Common uses
- Answering product, shipping and policy questions.
- Recommending products that are in stock.
- Tracking orders and handling post-purchase requests.
- Offering discounts or recovering abandoned carts.
How to choose
- List the requests that take most of your time.
- Check that the tool connects to your store platform.
- Check how it verifies shoppers before sharing order details.
- Price it at your real monthly volume.
- Try it on your own store before shoppers see it.
FAQ
Common questions.
What does an ecommerce chatbot do?
- It talks to shoppers on your store. Depending on the type, it can answer questions, recommend products, track orders or carry out order changes.
Are ecommerce chatbots worth it?
- They tend to be most useful when a store gets many repetitive questions. Try one against your real requests and measure how many it resolves well.