What is the best Gorgias alternative for Shopify?

It depends on what you need to replace. For AI that resolves orders in website chat, Counter fits. For another multichannel helpdesk, look at Richpanel or Re:amaze. For free chat on Shopify, look at Shopify Inbox. We make Counter, so check each tool's own pages too.

Is there a cheaper alternative to Gorgias?

Often, but it depends on your volume and how much your team handles. Shopify Inbox and Tidio's free plan cost nothing to start, Counter starts at $29 per 30 days, and Re:amaze starts at $29 per team member a month. Compare them at your real ticket and AI volume.

Which Gorgias alternatives can change orders with AI?

Counter handles returns, refunds, cancellations, address changes and discount codes within your rules. Richpanel lists order and subscription updates. Tidio says Lyro can through actions you set up. Shopify's documentation doesn't list these for its Inbox agent.

When should I stay with Gorgias?

Stay if you need one helpdesk across email, social, SMS and phone, rely on integrations like Loop or Recharge, or need SOC 2 Type II, a HIPAA report or EU data residency.

Gorgias alternatives for Shopify stores

Gorgias is a capable omnichannel helpdesk, but its per-ticket and per-interaction billing doesn't suit every store. Here are five alternatives, what each costs, how far its AI goes on orders, and when Gorgias is still the better choice.

Try Counter free See Counter pricing

We make Counter, so it's listed first. Details about other tools come from their own pages, linked under Sources. 7-day free trial on every Counter plan.

Why stores look elsewhere

Three reasons to compare Gorgias.

The bill grows on two meters

Gorgias bills the helpdesk per ticket and AI Agent per automated interaction, so a conversation the AI resolves counts as both. Stores with high AI volume may prefer a single allowance.

You may not need a full helpdesk

If most of your support happens in website chat, you could be paying for channels and tooling you don't use.

You want a person to approve risky actions

The Gorgias documentation we checked describes conditions on each action and handover to a human, but no hold for a teammate's approval.

At a glance

Gorgias alternatives compared.

Tool	Price	Order changes by the AI	Trial
Counter	$29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seats	Returns, refunds, cancellations, address changes and discount codes within rules you publish	7-day free trial, card required
Richpanel	$99 per seat a month on annual billing ($119 monthly). AI is metered by credits with a $200-a-month minimum, so one seat plus AI starts at $299 a month on annual	Order and subscription updates, custom rules and human handoff. Returns and exchanges are a paid add-on from $99 a month	No free trial mentioned; the page asks you to book a demo
Re:amaze	$29, $49 or $69 per team member a month, or $59 flat for up to 500 responded conversations. AI resolutions beyond the plan's allowance cost $0.85 each	Not stated for its AI Agent. Your team can manage and modify Shopify orders in chat	14 days, no card required
Tidio	Free plan available. Lyro from $39 a month for 50 conversations on tidio.com, on top of a helpdesk plan. Its App Store listing shows $39 for up to 200	Ready-made template for order status; other changes through Lyro Actions you configure	Free plan; 7-day trial with no card
Shopify Inbox	Free, with no separate charge for the AI agent	Not documented for the AI agent; handed to staff	Free

The options

1. Counter
AI support assistant for website chat, with a shared inbox for handoffs.
Best for
Stores that want AI to resolve order requests in website chat, with approvals on anything risky.
Channels
Website chat on Shopify and Medusa v2
Watch out for
Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.
2. Richpanel
Helpdesk with AI agents, a team copilot and a self-service portal.
Best for
Teams that want another multichannel helpdesk with AI, priced per seat instead of per ticket.
Channels
Email, chat, social and phone in one inbox; manages Shopify orders from its dashboard
Watch out for
Its pricing page gives two figures for AI usage (about $0.20 a conversation and $0.50 to $0.60 a credit), so confirm the real cost before you switch.
3. Re:amaze
Helpdesk for email, social and live chat, with a Beta AI agent.
Best for
Small teams that want a low-cost helpdesk across email, social and chat, and need little AI.
Channels
Email, social and live chat on every plan; SMS and voice from Pro
Watch out for
Basic, Pro and Plus include only 5 to 20 AI resolutions per user each month, and its AI is labeled Beta.
4. Tidio
Live-chat helpdesk with Lyro AI and Flows as paid add-ons.
Best for
Stores that want a free plan, or live chat staffed mostly by people.
Channels
Chat, email, Messenger, Instagram and WhatsApp
Watch out for
The only ready-made Shopify template in its help center is order status, though its App Store listing mentions native Shopify actions. Confirm what's included.
Counter vs Tidio
5. Shopify Inbox
Shopify's free chat app with an opt-in AI agent.
Best for
Shopify stores that want free chat for pre-sale questions and will handle order changes themselves.
Channels
Website chat; Shopify only
Watch out for
Order lookups need a signed-in customer, and seats follow your Shopify plan's staff account limit.
Counter vs Shopify Inbox

Before you switch

When to stay with Gorgias.

You need a full helpdesk across email, social, SMS and phone, with AI on those channels too
You rely on integrations like Loop, Recharge or 3PLs such as ShipStation and ShipBob
You need SOC 2 Type II, a HIPAA report or EU data residency, or sell on WooCommerce or BigCommerce

Gorgias alternatives, answered.

What is the best Gorgias alternative for Shopify?: It depends on what you need to replace. For AI that resolves orders in website chat, Counter fits. For another multichannel helpdesk, look at Richpanel or Re:amaze. For free chat on Shopify, look at Shopify Inbox. We make Counter, so check each tool's own pages too.
Is there a cheaper alternative to Gorgias?: Often, but it depends on your volume and how much your team handles. Shopify Inbox and Tidio's free plan cost nothing to start, Counter starts at $29 per 30 days, and Re:amaze starts at $29 per team member a month. Compare them at your real ticket and AI volume.
Which Gorgias alternatives can change orders with AI?: Counter handles returns, refunds, cancellations, address changes and discount codes within your rules. Richpanel lists order and subscription updates. Tidio says Lyro can through actions you set up. Shopify's documentation doesn't list these for its Inbox agent.
When should I stay with Gorgias?: Stay if you need one helpdesk across email, social, SMS and phone, rely on integrations like Loop or Recharge, or need SOC 2 Type II, a HIPAA report or EU data residency.

Keep reading

Sources

Details were checked on October 4, 2026 and October 30, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Counter's details come from our pricing. Other product names are trademarks of their owners.

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