Where should I put my shipping policy?

Link it from your footer, product pages and checkout. Clear delivery information before checkout also helps cut "where is my order" questions later.

Should I promise exact delivery dates?

Give realistic ranges rather than exact dates unless your carrier guarantees them, and say that they're estimates.

Shipping policy template and generator

Fill in your details below to generate a shipping policy you can edit and copy. Nothing you type is sent anywhere.

Updated October 30, 2026

This is a starting point, not legal advice. Consumer rights vary by country and region and can override what a store's policy says, so check it against the law where you sell before you publish it.

Store nameSupport emailDays to process an orderStandard delivery time, in business daysWhere you ship

Shipping policy

Shipping policy

Your Store ships to the United States.

Processing time
Orders are processed within 1 to 2 business days. We'll email you when your order ships, with tracking details where available.

Delivery time
Standard delivery usually takes 3 to 7 business days after your order ships. These are estimates, and carriers may take longer during busy periods or bad weather.

Shipping costs
Shipping costs are shown at checkout before you pay.

Taxes and duties
Any customs duties or import taxes on international orders are shown at checkout where possible. Otherwise they may be collected on delivery.

Wrong address
Check your address at checkout. If you spot a mistake, email support@yourstore.com right away and we'll try to change it before your order ships.

Lost or late orders
If your tracking hasn't updated or your order is late, email support@yourstore.com with your order number and we'll look into it.

What a shipping policy should include

Where you ship.
How long orders take to process and deliver.
What shipping costs, and where to see it.
How customers can track an order.
What to do about a wrong address or a late order.

FAQ

Common questions.

Where should I put my shipping policy?: Link it from your footer, product pages and checkout. Clear delivery information before checkout also helps cut "where is my order" questions later.
Should I promise exact delivery dates?: Give realistic ranges rather than exact dates unless your carrier guarantees them, and say that they're estimates.

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