Add a tracking number
- In Shopify admin, open the order.
- In the Fulfilled section, click Add tracking.
- Enter the tracking number from your shipping provider. Shopify may detect the carrier.
- If the carrier is wrong, pick it from the Shipping carrier menu. If it isn't listed, choose Other and enter the full tracking URL.
- Save.
You can also add a number during fulfillment. Labels bought through Shopify Shipping fill it in automatically.
What customers see
The order status page shows statuses such as Confirmed, On its way, Out for delivery and Delivered. Customers can reach it from their account, the tracking link in the shipping email, or by entering their order number with their email or phone number.
To see what a customer sees, open the order and choose More actions, then View order status page.
If tracking isn't updating
If you fulfill an order with no tracking number, Shopify receives no shipping updates and the status stays at Confirmed. To let the customer know it arrived, mark the order as delivered.
Answer tracking questions in chat
Counter answers "where is my order" in your store's chat on every plan. Shoppers confirm a code sent to their order email before any detail is shared, so guests don't need an account.
FAQ
Common questions.
How do customers track a Shopify order?
- From the order status page, which they can open from their account, the tracking link in the shipping email, or by entering their order number with their email or phone number.
Why does my order still say Confirmed?
- If an order was fulfilled without a tracking number, Shopify gets no shipping updates, so the status stays at Confirmed. Add tracking or mark the order as delivered.
Keep reading
Sources
Checked on October 30, 2026 against the pages below. Product menus and labels change, so confirm details in the source.