Counter

The best AI chatbots for Shopify stores

The right Shopify chatbot depends on the job: answering pre-sale questions, recovering carts, or resolving returns and refunds. Here are seven options, what each one costs, and how far its AI goes on orders.

Try Counter freeSee Counter pricing

We make Counter, so it's listed first. Details about other tools come from their own pages, linked under Sources. 7-day free trial on every Counter plan.

How to choose

Three questions to ask first.

Should it answer, or also act?

Most chatbots answer questions and recommend products. Fewer can change an order, so check this if returns, refunds and address changes fill your queue.

How is the AI billed?

Tools charge per AI conversation, ticket, interaction, resolution or team member. Price each one at your real monthly volume, including what happens past the allowance.

Who stays in control?

Check how the bot verifies a shopper, when it hands off to a person, and whether a teammate can approve risky actions before they run.

At a glance

Shopify chatbots compared.

ToolPriceOrder changes by the AITrialShopify App Store rating
Counter$29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seatsReturns, refunds, cancellations, address changes and discount codes within rules you publish7-day free trial, card requiredNo reviews yet; listed in October 2026
ChattyFree for 50 AI conversations a month. Paid plans are $19.99, $68.99 and $199 a month for 100, 500 and 1,000, then $0.40 eachOrder tracking from Basic, plus discounts and cart recovery. Refunds, cancellations and edits aren't statedFree plan; 7-day trial on paid plans4.9 from 1,898 reviews
TidioFree plan available. Lyro from $39 a month for 50 conversations on tidio.com, on top of a helpdesk plan. Its App Store listing shows $39 for up to 200Ready-made template for order status; other changes through Lyro Actions you configureFree plan; 7-day trial with no card4.8 from 1,355 reviews
Shopify InboxFree, with no separate charge for the AI agentNot documented for the AI agent; handed to staffFree4.6 from 5,810 reviews
FlyweightFree to install for up to 5,000 products. Paid prices aren't listed, and it says additional charges may applyMentions order updates and tracking. Refunds, cancellations and edits aren't statedFree plan4.8 from 120 reviews
Gorgias$10 to $900 a month for 50 to 5,000 tickets, plus AI Agent per automated interactionCancel, edit address, remove or replace items, free reship, order notes and integration actions7 days, no card required4.3 from 708 reviews
Re:amaze$29, $49 or $69 per team member a month, or $59 flat for up to 500 responded conversations. AI resolutions beyond the plan's allowance cost $0.85 eachNot stated for its AI Agent. Your team can manage and modify Shopify orders in chat14 days, no card required4.4 from 180 reviews

The options

  1. 1. Counter

    AI support assistant for website chat, with a shared inbox for handoffs.

    Best for
    Stores that want AI to resolve returns, refunds and order changes in chat, within rules they publish.
    Channels
    Website chat on Shopify and Medusa v2
    Watch out for
    Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.

  2. 2. Chatty

    AI sales chatbot and live chat for Shopify, with a shared inbox.

    Best for
    Stores focused on pre-sale chat, upsells and cart recovery, with a free plan to start.
    Channels
    Website chat, WhatsApp, Messenger, Instagram, email and help center
    Watch out for
    It's built around pre-sale chat, so check that it covers your post-purchase requests.

  3. 3. Tidio

    Live-chat helpdesk with Lyro AI and Flows as paid add-ons.

    Best for
    Stores that want live chat first, with AI and chatbot flows as add-ons.
    Channels
    Chat, email, Messenger, Instagram and WhatsApp
    Watch out for
    The only ready-made Shopify template in its help center is order status, though its App Store listing mentions native Shopify actions. Confirm what's included.
    Counter vs Tidio

  4. 4. Shopify Inbox

    Shopify's free chat app with an opt-in AI agent.

    Best for
    Stores that want free chat from Shopify and mostly get pre-sale questions.
    Channels
    Website chat; Shopify only
    Watch out for
    Order lookups need a signed-in customer, and seats follow your Shopify plan's staff account limit.
    Counter vs Shopify Inbox

  5. 5. Flyweight

    AI chatbot and live chat trained on your store's pages, articles and products.

    Best for
    Stores that want a free-to-install chatbot trained on their store content, across several channels.
    Channels
    Website chat, email, Instagram, WhatsApp and Facebook; connects to Zendesk and Gorgias
    Watch out for
    Check the real cost at your volume, because its listing doesn't publish paid prices.

  6. 6. Gorgias

    Omnichannel helpdesk with an optional AI Agent.

    Best for
    Support teams that need a full omnichannel helpdesk with an AI Agent on top.
    Channels
    Email, chat, social, help center and contact form; SMS and voice as paid add-ons
    Watch out for
    An AI-resolved conversation is billed as a ticket and as an automated interaction.
    Counter vs Gorgias

  7. 7. Re:amaze

    Helpdesk for email, social and live chat, with a Beta AI agent.

    Best for
    Small teams that want a low-cost helpdesk with some AI included.
    Channels
    Email, social and live chat on every plan; SMS and voice from Pro
    Watch out for
    Basic, Pro and Plus include only 5 to 20 AI resolutions per user each month, and its AI is labeled Beta.

Shopify chatbots, answered.

What is the best AI chatbot for Shopify?

It depends on the job. For resolving orders in chat, Counter fits. For pre-sale chat and cart recovery, look at Chatty. For free chat, look at Shopify Inbox. For a full helpdesk, look at Gorgias. We make Counter, so check each tool's own pages too.

Is there a free AI chatbot for Shopify?

Yes. Shopify Inbox is free with no separate charge for its AI agent, Chatty's free plan includes 50 AI conversations a month, and Flyweight is free to install. Tidio has a free plan with 50 one-time Lyro conversations.

Can a Shopify chatbot process refunds?

Some can. Counter handles refunds as a built-in topic, within your rules and with optional approval. Tidio says Lyro can through actions you set up. Check each tool's documentation, because many listings mention order tracking but not refunds.

How do I add an AI chatbot to Shopify?

Most install from the Shopify App Store and appear through a theme app embed, so you don't need to paste code. Connect your store, add your policies and knowledge, test it, then turn it on for shoppers.

Sources

Details were checked on October 4, 2026 and October 30, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Counter's details come from our pricing. Other product names are trademarks of their owners.

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