Edit the address
- In Shopify admin, go to Orders and click the order.
- Open the menu in the Customer section and choose Edit shipping address.
- Update the fields and resolve any validation warning.
- Save your changes, then check the Summary for any tax difference.
What happens to taxes
Shopify recalculates taxes for the new destination on unfulfilled orders. The Summary shows the previous tax, the new tax and the difference to collect or refund.
When you can't change it
- Managed Markets orders can't move to a different country, province or state.
- Orders placed through Facebook or Instagram can't have the address edited in admin.
- Imported, Shop Pay Installments and local delivery orders are among those whose taxes can't be changed.
Let shoppers ask in chat
Counter can handle address changes in your store's chat, within rules you publish, and can hold any change for a teammate's approval. On Shopify it needs the Growth plan or above.
FAQ
Common questions.
Can I change the billing address on a Shopify order?
- No. Shopify lets you update the shipping address, contact details and customer link after an order is placed, but not the billing address.
Who can edit a shipping address?
- Staff need the Manage order information, Edit orders, or Fulfill and ship orders permission.
Keep reading
Sources
Checked on October 30, 2026 against the pages below. Product menus and labels change, so confirm details in the source.