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Re:amaze alternatives for Shopify stores

Re:amaze is an affordable helpdesk for email, social and live chat, but its AI allowances are small and its AI is still labeled Beta. Here are five alternatives if you want AI to do more, and when Re:amaze is still the better choice.

Try Counter freeSee Counter pricing

We make Counter, so it's listed first. Details about other tools come from their own pages, linked under Sources. 7-day free trial on every Counter plan.

Why stores look elsewhere

Three reasons to compare Re:amaze.

AI allowances are small

Basic, Pro and Plus include 5, 10 and 20 AI Agent resolutions per user each month. Additional resolutions cost $0.85 each.

Its AI is labeled Beta

Its pricing page labels the AI product Beta, and doesn't say whether the AI Agent can change Shopify orders. Your team can manage and modify orders in chat.

Cost grows with your team

Basic, Pro and Plus are priced per team member. The $59 flat Starter plan covers unlimited team members but is capped at 500 responded conversations a month.

At a glance

Re:amaze alternatives compared.

ToolPriceOrder changes by the AITrial
Counter$29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seatsReturns, refunds, cancellations, address changes and discount codes within rules you publish7-day free trial, card required
Gorgias$10 to $900 a month for 50 to 5,000 tickets, plus AI Agent per automated interactionCancel, edit address, remove or replace items, free reship, order notes and integration actions7 days, no card required
TidioFree plan available. Lyro from $39 a month for 50 conversations on tidio.com, on top of a helpdesk plan. Its App Store listing shows $39 for up to 200Ready-made template for order status; other changes through Lyro Actions you configureFree plan; 7-day trial with no card
Richpanel$99 per seat a month on annual billing ($119 monthly). AI is metered by credits with a $200-a-month minimum, so one seat plus AI starts at $299 a month on annualOrder and subscription updates, custom rules and human handoff. Returns and exchanges are a paid add-on from $99 a monthNo free trial mentioned; the page asks you to book a demo
Shopify InboxFree, with no separate charge for the AI agentNot documented for the AI agent; handed to staffFree

The options

  1. 1. Counter

    AI support assistant for website chat, with a shared inbox for handoffs.

    Best for
    Stores that want AI on most chats, with order actions ready to switch on and unlimited seats.
    Channels
    Website chat on Shopify and Medusa v2
    Watch out for
    Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.

  2. 2. Gorgias

    Omnichannel helpdesk with an optional AI Agent.

    Best for
    Support teams that need a full omnichannel helpdesk and a long list of AI actions.
    Channels
    Email, chat, social, help center and contact form; SMS and voice as paid add-ons
    Watch out for
    An AI-resolved conversation is billed as a ticket and as an automated interaction.
    Counter vs Gorgias

  3. 3. Tidio

    Live-chat helpdesk with Lyro AI and Flows as paid add-ons.

    Best for
    Stores that want a free plan, or live chat with AI and chatbot flows as add-ons.
    Channels
    Chat, email, Messenger, Instagram and WhatsApp
    Watch out for
    The only ready-made Shopify template in its help center is order status, though its App Store listing mentions native Shopify actions. Confirm what's included.
    Counter vs Tidio

  4. 4. Richpanel

    Helpdesk with AI agents, a team copilot and a self-service portal.

    Best for
    Larger teams that want a per-seat helpdesk with AI agents and a self-service portal.
    Channels
    Email, chat, social and phone in one inbox; manages Shopify orders from its dashboard
    Watch out for
    Its pricing page gives two figures for AI usage (about $0.20 a conversation and $0.50 to $0.60 a credit), so confirm the real cost before you switch.

  5. 5. Shopify Inbox

    Shopify's free chat app with an opt-in AI agent.

    Best for
    Shopify stores that want free chat for pre-sale questions and will handle order changes themselves.
    Channels
    Website chat; Shopify only
    Watch out for
    Order lookups need a signed-in customer, and seats follow your Shopify plan's staff account limit.
    Counter vs Shopify Inbox

Before you switch

When to stay with Re:amaze.

  • Your team answers most conversations itself, and you only need a little AI
  • You want email, social and live chat in one low-cost helpdesk, with SMS and voice from Pro
  • You want a 14-day trial with no card, or need integrations such as BigCommerce or WordPress

Re:amaze alternatives, answered.

What is the best Re:amaze alternative for Shopify?

For AI that resolves orders in website chat, Counter fits. For a larger helpdesk, look at Gorgias or Richpanel. For a free plan, look at Tidio or Shopify Inbox. We make Counter, so check each tool's own pages too.

How much does Re:amaze AI cost?

Its AI Agent is included on Basic, Pro and Plus with 5, 10 and 20 resolutions per user each month. Additional resolutions cost $0.85 each.

Can Re:amaze's AI change Shopify orders?

Its pages say your team can manage, modify and create Shopify orders in support and chats. They don't say the AI Agent can do this itself, so ask Re:amaze if you need it.

When should I stay with Re:amaze?

Stay if your team handles most conversations, you want a low-cost helpdesk across email, social and chat, and you don't need AI to resolve many conversations each month.

Keep reading

Sources

Details were checked on October 4, 2026 and October 30, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Counter's details come from our pricing. Other product names are trademarks of their owners.

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