What's the difference between a return policy and a refund policy?

A return policy covers sending an item back. A refund policy covers getting money back. Many stores publish them together.

Can I have a no-refund policy?

That depends on where you sell. Many places give consumers rights that a store's policy can't remove, particularly for faulty goods, so check the law first.

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Updated October 30, 2026

This is a starting point, not legal advice. Consumer rights vary by country and region and can override what a store's policy says, so check it against the law where you sell before you publish it.

Store nameSupport emailRefund request window, in daysDays to process a refund

Refund policy

Refund policy

You can request a refund from Your Store within 30 days of receiving your order, by emailing support@yourstore.com with your order number and the reason for your request.

Eligible refunds
Items must be returned unused and in their original condition, unless they arrived damaged, faulty or incorrect. Gift cards and final sale items aren't refundable, unless the law where you live says otherwise.

How refunds are paid
We'll confirm once we've received and checked your item. Approved refunds are processed within 5 business days to your original payment method. Your bank or card provider may take longer to post it.

Shipping costs
Original shipping costs aren't refundable, unless the item was damaged, faulty or incorrect, or the law requires it.

Late or missing refunds
If you haven't received your refund after the time above, check with your bank or card provider first, then contact us at support@yourstore.com.

What a refund policy should include

How long customers have to ask.
Which items qualify.
How refunds are paid, and how long they take.
Whether shipping costs are refunded.
What to do if a refund doesn't arrive.

FAQ

Common questions.

What's the difference between a return policy and a refund policy?: A return policy covers sending an item back. A refund policy covers getting money back. Many stores publish them together.
Can I have a no-refund policy?: That depends on where you sell. Many places give consumers rights that a store's policy can't remove, particularly for faulty goods, so check the law first.

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