Gorgias vs Tidio
Tidio is an easy start with a free plan and live chat. Gorgias is a fuller helpdesk for teams handling more channels and tickets. Here's how they compare.
The short version
Choose Gorgias if
- You need a full helpdesk across email, social, SMS and voice
- You want documented AI order actions, such as cancellations and address edits
- Your team handles a high volume of tickets
Choose Tidio if
- You want a free plan to start
- You mostly need live chat staffed by people
- You want rule-based chatbot flows for marketing
Side by side
Gorgias vs Tidio, compared.
| Feature | Gorgias | Tidio |
|---|---|---|
| What it is | Omnichannel helpdesk with an optional AI Agent | Live-chat helpdesk with Lyro AI and Flows as paid add-ons |
| Price | $10 to $900 a month for 50 to 5,000 tickets, plus AI Agent per automated interaction | Free plan available. Lyro from $39 a month for 50 conversations on tidio.com, on top of a helpdesk plan. Its App Store listing shows $39 for up to 200 |
| Order changes by the AI | Cancel, edit address, remove or replace items, free reship, order notes and integration actions | Ready-made template for order status; other changes through Lyro Actions you configure |
| Channels | Email, chat, social, help center and contact form; SMS and voice as paid add-ons | Chat, email, Messenger, Instagram and WhatsApp |
| Trial | 7 days, no card required | Free plan; 7-day trial with no card |
| Watch out for | An AI-resolved conversation is billed as a ticket and as an automated interaction. | The only ready-made Shopify template in its help center is order status, though its App Store listing mentions native Shopify actions. Confirm what's included. |
A third option, from us
If you mainly need AI in website chat, consider Counter.
Returns, refunds, cancellations, address changes and discount codes within rules you publish. $29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seats. Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.
See Counter pricingFAQ
Gorgias vs Tidio, answered.
Is Tidio cheaper than Gorgias?
- To start, yes: Tidio has a free plan. Gorgias starts at $10 a month for 50 tickets. Once AI is involved, compare Lyro's add-on price with Gorgias's per-interaction rate at your volume.
Which is better for Shopify order changes?
- Gorgias documents AI actions such as cancellations and address edits. Tidio documents a ready-made Lyro template for order status, and says other changes are possible through actions you set up.
Keep reading
Sources
Details were checked on October 4, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Product names are trademarks of their owners.
- Gorgias pricing
- Gorgias: AI Agent explained
- Gorgias: automated interaction billing
- Gorgias: AI Agent Shopify order actions
- Gorgias: customize how AI Agent behaves
- Gorgias: AI Agent security and privacy FAQ
- Gorgias: Loop Returns action
- Gorgias security
- Gorgias on the Shopify App Store
- Tidio pricing
- Tidio: Lyro AI agent
- Tidio Help: the Lyro AI agent limit
- Tidio Help: Lyro Actions
- Tidio Help: Lyro Action templates
- Tidio Help: Lyro, the conversational AI agent
- Tidio Help: manage Shopify orders
- Tidio trust center
- Tidio on the Shopify App Store
- Tidio updates: Lyro Actions for every Lyro user
Let Counter take the first reply.
Connect your store, publish your rules and test everything in the playground before a single shopper sees it. Every plan starts with a 7-day free trial.