Gorgias vs Richpanel
Both are helpdesks for online stores with AI on top. The big difference is billing: Gorgias charges by ticket, and Richpanel by seat with a monthly AI minimum.
The short version
Choose Gorgias if
- You have low ticket volume and want to start small
- You want a self-serve 7-day trial
- You rely on its long list of AI actions and integrations
Choose Richpanel if
- You have high ticket volume and a small team, so per-seat pricing fits
- You'd use its copilot, conversation QA and self-service portal
- You're comfortable starting with a demo
Side by side
Gorgias vs Richpanel, compared.
| Feature | Gorgias | Richpanel |
|---|---|---|
| What it is | Omnichannel helpdesk with an optional AI Agent | Helpdesk with AI agents, a team copilot and a self-service portal |
| Price | $10 to $900 a month for 50 to 5,000 tickets, plus AI Agent per automated interaction | $99 per seat a month on annual billing ($119 monthly). AI is metered by credits with a $200-a-month minimum, so one seat plus AI starts at $299 a month on annual |
| Order changes by the AI | Cancel, edit address, remove or replace items, free reship, order notes and integration actions | Order and subscription updates, custom rules and human handoff. Returns and exchanges are a paid add-on from $99 a month |
| Channels | Email, chat, social, help center and contact form; SMS and voice as paid add-ons | Email, chat, social and phone in one inbox; manages Shopify orders from its dashboard |
| Trial | 7 days, no card required | No free trial mentioned; the page asks you to book a demo |
| Watch out for | An AI-resolved conversation is billed as a ticket and as an automated interaction. | Its pricing page gives two figures for AI usage (about $0.20 a conversation and $0.50 to $0.60 a credit), so confirm the real cost before you switch. |
A third option, from us
If you mainly need AI in website chat, consider Counter.
Returns, refunds, cancellations, address changes and discount codes within rules you publish. $29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seats. Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.
See Counter pricingFAQ
Gorgias vs Richpanel, answered.
Is Richpanel cheaper than Gorgias?
- For a small store, usually not: one Richpanel seat with AI starts at $299 a month on annual, and Gorgias starts at $10. At high ticket volume with few seats, per-seat pricing can come out ahead.
Which has a free trial?
- Gorgias lists 7 days with no payment details. Richpanel's pricing page doesn't mention a trial and asks you to book a demo.
Keep reading
Sources
Details were checked on October 4, 2026 and October 30, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Product names are trademarks of their owners.
- Gorgias pricing
- Gorgias: AI Agent explained
- Gorgias: automated interaction billing
- Gorgias: AI Agent Shopify order actions
- Gorgias: customize how AI Agent behaves
- Gorgias: AI Agent security and privacy FAQ
- Gorgias: Loop Returns action
- Gorgias security
- Gorgias on the Shopify App Store
- Richpanel pricing
- Richpanel: Shopify integration
Let Counter take the first reply.
Connect your store, publish your rules and test everything in the playground before a single shopper sees it. Every plan starts with a 7-day free trial.