Gorgias vs Intercom
Gorgias is a helpdesk built around online stores and billed by ticket. Intercom bills per seat, with its Fin AI agent charged per outcome. Here's how they compare.
The short version
Choose Gorgias if
- You want per-ticket pricing rather than a price per seat
- You want documented Shopify order actions from the AI
- You want a helpdesk built around online stores
Choose Intercom if
- You want Fin's per-outcome pricing
- You support software or in-app customers as well
- You want a 14-day trial
Side by side
Gorgias vs Intercom, compared.
| Feature | Gorgias | Intercom |
|---|---|---|
| What it is | Omnichannel helpdesk with an optional AI Agent | Customer service platform with the Fin AI agent |
| Price | $10 to $900 a month for 50 to 5,000 tickets, plus AI Agent per automated interaction | Seats from $29 ($19 with its new-customer offer), $85 or $132 a month; billing periods aren't labeled. Fin is $0.99 per outcome, with a monthly minimum |
| Order changes by the AI | Cancel, edit address, remove or replace items, free reship, order notes and integration actions | Says Fin takes action on external systems. Shopify order actions aren't named on its pricing page |
| Channels | Email, chat, social, help center and contact form; SMS and voice as paid add-ons | Live chat, email and in-app included; SMS, WhatsApp and phone are pay-as-you-go |
| Trial | 7 days, no card required | 14 days, no card required |
| Watch out for | An AI-resolved conversation is billed as a ticket and as an automated interaction. | Seats and Fin outcomes are billed separately, so both grow as you scale. |
A third option, from us
If you mainly need AI in website chat, consider Counter.
Returns, refunds, cancellations, address changes and discount codes within rules you publish. $29 to $249 per 30 days by AI conversation allowance, then $0.04 each. Unlimited seats. Website chat only, so it isn't a full helpdesk for email, social, SMS or phone. No free plan.
See Counter pricingFAQ
Gorgias vs Intercom, answered.
Which has cheaper AI, Gorgias or Intercom?
- On list price they're close: Gorgias is $1.00 per automated interaction on monthly contracts, and Intercom's Fin is $0.99 per outcome. Check how each counts a billable result, and each one's minimums.
Does Intercom work with Shopify?
- Intercom's pricing page mentions ecommerce and says Fin takes action on external systems, but doesn't name Shopify order actions. Ask Intercom what's supported for your store.
Keep reading
Sources
Details were checked on October 4, 2026 and October 30, 2026 against the pages below. Plans and features change, so confirm current details on each company's site. Product names are trademarks of their owners.
Let Counter take the first reply.
Connect your store, publish your rules and test everything in the playground before a single shopper sees it. Every plan starts with a 7-day free trial.